Here are some of the questions we are frequently asked.
Frequently Asked Questions (FAQs)
Can I visit your nursery?
Yes, we are open to the public. We accept cash or EFTPOS for payment. Check our open hours.
Where can I find your nursery?
We are at 1313 Kimbolton Road, Cheltenham (Manawatu). It's a 6 minute drive from Feilding. We are opposite Hato Paora College. You will also see the signs for DownUnder Honey.
Can you supply bulk orders?
Freight & Ordering
Do you have set freight costs?
No, all orders are assessed based on weight and volume. Our plants come in many sizes so we will assess how to pack them before confirming a shipping cost. We also need to know your full address.
How do I place a quote or an order?
Look through our selection of plants in the ‘Shop’ and add the items you want to your cart, shown as a 'Bag'.
Complete the checkout process. This will show your cart total without shipping costs. There is the option to make payment by Credit or debit card payment for store pick up orders. For orders to be sent by courier, or to get a quote that includes shipping, select the option 'Payment by invoice for courier order'. No payment will be required at this stage.
We will review your order and calculate the freight cost. We will email you an invoice with shipping costs included. If you wish to proceed with the order, you can pay the invoice by online bank deposit.
Is there a minimum order?
No, there is no minimum order. We can send one plant, but of course the freight costs are proportionally higher. Most of our boxes can fit 4-5 small to medium plants so you will find freight costs are more efficient for orders of this size. We can normally send up to 8-10 plants per courier parcel. Couriers will only take orders up to 1.8 m/25 kgs (based on volume) per parcel. Fruit trees can be sent up to a height of 1.8 m by courier and will include only one to two plants per parcel.
Can you send plants to my address?
We can courier/freight plants to any address in New Zealand, even Waiheke Island or Stewart Island. Different rates apply depending on how many plants you order, the type of plants, and whether you are urban or rural.
For tall plants (> 1.8m high) or larger orders we send by Mainfreight. Orders can be delivered to your address or picked up from your local depot. Mainfreight have competitive rates for areas where they have a depot. The delivery rate will depend on the distance from your nearest depot.
We do not send plants overseas.
When will you send my order?
Once payment has been received we will be able to send your order. We send plant orders Monday and Tuesday to the South Island. For the North Island we send plants Monday, Tuesday and Wednesday. Non plant orders are sent Monday to Friday. If you have an urgent or special delivery request, please leave this in the Notes section.
All orders that have been dispatched are sent an email with tracking details. If you have not received an email, please check your spam and/or Contact Us.
I received my order and there is an issue with it, what should I do?
If you have a damaged plant, a missing item or some other issue with your order, please let us know as soon as possible and within 3 days of receiving the order.. Please take pictures and email them to us when advising of the issue.